Privacy Policy

Introduction

VelvetOperator B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Collection

The data we collect depends on how you interact with our services. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or use our services
• Professional Information: Details about your property requirements, investment preferences, and business needs
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Records: Records of your communications with us, including emails, phone calls, and meeting notes
• Property Information: Details about properties you own, wish to buy, or are interested in managing

How We Use Your Information

We use the personal data we collect to provide our real estate services and improve your experience. Specifically, how we use your information includes:

• Providing real estate services including property management, sales, and investment advice
• Responding to your enquiries and communicating with you about our services
• Processing transactions and managing client relationships
• Conducting market research and property valuations
• Complying with legal and regulatory requirements
• Improving our website functionality and user experience
• Sending relevant marketing communications (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide real estate services you have requested
• Legitimate Interests: To improve our services and communicate about relevant opportunities
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with regulatory requirements in the real estate industry

Data Sharing and Third Parties

We may share your personal information with trusted third parties in the following circumstances:

• Professional advisors including lawyers, accountants, and surveyors
• Property management contractors and maintenance providers
• Financial institutions and mortgage providers (with your consent)
• Regulatory authorities when required by law
• Service providers who assist with our business operations
• Potential buyers or tenants for properties you wish to sell or let

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for seven years after the end of our business relationship, in accordance with real estate industry standards and regulatory requirements. Marketing data is retained until you withdraw consent or for a maximum of three years from last contact.

Your Rights

Under GDPR and applicable data protection laws, your rights include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing that relies on consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.